Customer Complaint | JIN TECH | Jintech Co., Ltd.

COMPLAINT RECEIPT

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■ Items of Personal Information Collected

The Company collects the following personal information for inquiries, service applications, etc.

◇ Items Collected: Name, Contact Number, Email, Subject, Content, Attached Files, Cookies
◇ Collection Method: Website (Customer Grievance Receipt)

■ Purpose of Collection and Use of Personal Information
The Company utilizes the collected personal information for the following purposes.

◇ Fulfillment of contract regarding service provision and fee settlement following service provision
    Provision of content, handling of inquiries and complaints

■ Retention and Usage Period of Personal Information
In principle, personal information is destroyed without delay once the purpose of collection and use has been achieved. However, if retention is required pursuant to the provisions of relevant laws and regulations, the Company shall retain member information for a specified period as set forth by applicable laws as follows.

- Retained Items: Name, Login ID, Payment Records, Order Information, Shipping Information
- Legal Basis for Retention: Prevention of confusion in service usage
- Retention Period: 5 years. If it is necessary to retain information under the provisions of applicable laws and regulations, such as the Commercial Act and the Act on the Consumer Protection in Electronic Commerce, the Company retains member information for the period specified by the relevant laws and regulations. In this case, the Company uses the stored information solely for the purpose of retention, and the retention periods are as follows:

- Records on contracts or withdrawal of subscription, etc.: 5 years (Act on the Consumer Protection in Electronic Commerce)
- Records on payment and supply of goods, etc.: 5 years (Act on the Consumer Protection in Electronic Commerce)
- Records on consumer complaints or dispute settlement: 3 years (Act on the Consumer Protection in Electronic Commerce)
- Records on collection/processing and use of credit information: 3 years (Use and Protection of Credit Information Act)

Customer Complaint | JIN TECH | Jintech Co., Ltd.

COMPLAINT RECEIPT

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